Terms of Service

PeakProspects CRM is a customer relationship management and sales prospecting platform designed to help businesses organize leads, manage contacts, track sales activities, and support outreach workflows.

Depending on the features available to your account, the service may include:

• Contact and lead management.
• Sales pipelines and activity tracking.
• Calling and communication integrations.
• Campaign management and follow-up tools.
• Reporting, analytics, and workflow automation.
• Third-party integrations.

Features may change, be added, or be discontinued over time, subject to applicable law and any specific contractual commitments.

You must have the legal capacity to enter into a binding agreement to use PeakProspects CRM.

When creating an account, you agree to provide accurate information, maintain the security of your credentials, and promptly update your account details when necessary.

You are responsible for activities conducted through your account. You must notify us promptly if you suspect unauthorized access or a security incident.

We reserve the right to suspend or restrict accounts that contain materially false information or pose a security, legal, or operational risk.

Certain features may require a paid subscription.

Before purchasing a subscription, you will be provided with the applicable pricing, billing frequency, and material plan conditions.

You agree to pay all fees associated with your selected plan and any additional usage charges disclosed to you before they are incurred.

Unless otherwise stated at purchase:

• Subscription fees are billed in advance.
• Recurring subscriptions renew automatically until canceled.
• You may cancel according to the cancellation procedure provided in your account or purchase terms.
• Cancellation generally prevents future renewals but does not automatically refund amounts already paid.

Any refund policy presented at checkout or agreed to in a separate written agreement will apply. Nothing in these Terms limits refund or cancellation rights that cannot lawfully be waived.

You are responsible for applicable taxes, excluding taxes imposed on our net income.

You agree not to use PeakProspects CRM to:

• Violate applicable laws or regulations.
• Send fraudulent, deceptive, abusive, or unlawful communications.
• Upload stolen, unlawfully obtained, or unauthorized personal information.
• Harass individuals or repeatedly contact people who have opted out.
• Distribute malware or attempt unauthorized access to systems.
• Interfere with the security, integrity, or availability of the platform.
• Reverse engineer, copy, resell, or exploit the service except as expressly permitted by law or written agreement.
• Circumvent usage limits, security controls, or account restrictions.
• Misrepresent your identity or the identity of the business you represent.

We may investigate suspected violations and take appropriate action, including restricting access or terminating accounts.

You retain your rights to the data you submit to PeakProspects CRM, subject to applicable law and third-party rights.

You grant us permission to host, process, transmit, and otherwise use that data as reasonably necessary to operate, secure, support, and provide the services you request.

You represent that you have the necessary rights, permissions, and legal basis to upload and use contact lists, prospect records, and other information through the platform.

You are responsible for the accuracy, legality, and appropriate use of your data, including data obtained from lead generation providers, public sources, or third parties.

You must not upload information in violation of another person's privacy, confidentiality, or intellectual property rights.

PeakProspects CRM may provide or integrate with tools that support outbound calls, text messages, email campaigns, and sales outreach.

You are responsible for ensuring that your use of these tools complies with applicable law. Depending on your activities and the jurisdictions involved, this may include:

• The U.S. Telephone Consumer Protection Act (TCPA) and applicable FCC regulations.
• Federal Trade Commission telemarketing rules and applicable Do Not Call requirements.
• Applicable state telemarketing and privacy laws.
• CAN-SPAM requirements for commercial email.
• Applicable SMS consent, disclosure, and opt-out requirements.
• Call recording and monitoring consent laws.
• Provider-specific acceptable-use policies.

You agree to obtain and maintain any legally required consent before contacting individuals, use appropriate caller identification, honor opt-out requests, and maintain required records.

You must not use the platform to send unsolicited or unlawful messages, conduct prohibited robocalling, spoof caller identification unlawfully, or evade telecommunications restrictions.

You are responsible for the content, timing, targeting, and legality of your outreach campaigns.

PeakProspects CRM does not guarantee that any particular campaign, contact list, phone number, or communication method is legally compliant simply because it is available through the platform.

We may restrict calling or messaging functionality when necessary to address suspected abuse, comply with law, or satisfy a communications provider's requirements.

PeakProspects CRM may connect with third-party providers for telephony, messaging, payment processing, email, hosting, analytics, and other functions.

Your use of third-party services may be subject to separate agreements and policies.

We do not control all third-party services and cannot guarantee their continuous availability, pricing, functionality, or performance.

You authorize the transfers and processing of information reasonably necessary for integrations you choose to enable, subject to applicable law and the relevant permissions.

PeakProspects CRM and its original software, branding, design, documentation, and related materials are owned by or licensed to PeakProspects and are protected by applicable intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business purposes, subject to these Terms and your subscription.

You may not use our trademarks, branding, or proprietary materials in a way that suggests an unauthorized affiliation or endorsement.

No ownership rights in the underlying platform are transferred to you.

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation.

The platform may occasionally be unavailable because of maintenance, updates, outages, security incidents, or issues affecting third-party providers.

We may modify features or functionality to improve the service, comply with law, or address technical limitations.

Where required by law or a separate agreement, we will provide notice of material changes.

To the maximum extent permitted by applicable law, PeakProspects CRM is provided on an “as available” and “as is” basis.

We disclaim implied warranties to the extent legally permitted, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the platform will generate leads, produce sales, achieve a particular conversion rate, ensure delivery of communications, or result in any specific business outcome.

Nothing in this section excludes warranties or rights that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, PeakProspects CRM and its owners, affiliates, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption arising from your use of the service.

To the maximum extent permitted by law, our aggregate liability arising from or relating to the service will not exceed the total amount you paid directly to PeakProspects CRM for the service during the three months immediately preceding the event giving rise to the claim.

This limitation does not apply to liabilities that cannot legally be limited or excluded. Any mandatory statutory rights remain unaffected.

To the extent permitted by applicable law, you agree to be responsible for third-party claims, losses, and reasonable expenses arising from your unlawful use of the service, your violation of these Terms, or your infringement of third-party rights.

This provision does not require you to indemnify us for our own conduct to the extent such an obligation would be unlawful.

You may stop using the service and cancel your subscription according to the applicable cancellation procedure.

We may suspend or terminate access if you materially violate these Terms, engage in unlawful activity, create a significant security risk, fail to pay amounts due, or expose the platform or others to material harm.

Where appropriate and legally permissible, we will provide notice and an opportunity to resolve the issue before taking action.

Upon termination, your right to access the service ends. Data export, retention, deletion, and any outstanding payment obligations will be handled in accordance with our Privacy Policy, applicable subscription terms, and applicable law.

Our collection and use of personal information are described in the PeakProspects CRM Privacy Policy.

By using the service, you acknowledge that you have been given an opportunity to review that policy.

The Privacy Policy supplements these Terms and does not eliminate your obligations to handle prospect and customer information lawfully.

These Terms will be governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles, except where mandatory law provides otherwise.

Any dispute will be handled by the courts or other dispute-resolution forum with appropriate jurisdiction, subject to applicable consumer protections and other mandatory legal requirements.

We may revise these Terms periodically.

When we make material changes, we will update the “Last Updated” date and provide additional notice when required by law.

Changes will take effect as stated in the notice or as otherwise required by law. Continued use after changes take effect constitutes acceptance only to the extent legally recognized.

If any provision of these Terms is found unenforceable, the remaining provisions will remain effective to the extent permitted by law.

These Terms, together with the applicable Privacy Policy and any additional agreements incorporated by reference, form the agreement governing your use of PeakProspects CRM.

If a separate written agreement conflicts with these Terms, the separate agreement will control to the extent expressly stated.

For questions about these Terms, contact PeakProspects CRM:

• Website: https://peakprospectscrm.com
• Email: peakprospectsllc@gmail.com